Terms of Service

Our Promise to You

Hey there! Thanks for choosing The Veteran Woman, LLC (dba Airial Re’nal) for your tech needs. We've got your back and will be working hard to make sure you are satisfied. But first, let's lay down some ground rules so we're all on the same page:

This document details the policy for managing client service requests, also known as "tickets", at our company. Our aim is to provide consistent, quality service while maintaining efficiency and productivity.

Scope of Service

We can help you with things like:

• Marketing Automation: No more repetitive tasks. We'll handle all your email campaigns and lead nurturing.
• WordPress Hosting & Management: We'll take care of your website security and hosting issues.
• Software Integration: We'll connect your multiple platforms so they talk to each other smoothly.
• Graphics & Video: We'll create eye-catching visuals and videos for your brand.
• Tech Troubleshooting: Got tech issues? We'll handle them.
• Funnel Build, Design & Optimization: We'll create sales funnels that lead your customers right to you.
• Digital Marketing Strategy: We'll help you make a digital marketing strategy that aligns with your goals.
• Streamlining Systems & Operations: We'll make your internal processes run like clockwork.
• Help with software on our Platforms We Work With List

If you're not sure about whether your request fits these categories or we support a particular platform, no worries - just submit it and we'll let you know if we can handle it, or refer you to someone who can.

Working with Trusted Partners

We believe in providing you with the best service possible. Sometimes, this means calling in a little extra help from some of our trusted partners. These are other top-notch service providers we've worked with and have a lot of faith in. By allowing us to bring them into the mix, we're able to ensure you get the very best expertise and results in every aspect of your project. We'll always be transparent about this process and our aim is always to do what's best for your needs and your success.

Ticket Submission

Clients may submit service requests (hereafter referred to as 'tickets') via our online support portal, email, or Voxer.

• Online support portal: Preferred method. Clients can log into their account, submit a new ticket, and track the status of all submitted tickets.
• Email: Clients can send an email to our support address. A ticket will be created in our system and the client will receive a confirmation email with the ticket number.
• Voxer: For urgent issues, clients can reach out via Voxer (@airialrenal). If the problem can't be resolved on the spot, a ticket will be created in our system.

Ticket Prioritization

The priority of each ticket will be determined and worked on based on a number of factors:

• Time required to complete the ticket.
• The due date requested on the ticket.
• Any prior discussion with the client about a specific ticket.
• Whether a Priority Pass has been purchased for the ticket.

Please note that all tickets are subject to approval. For any tickets outside of the scope of the Services, we may provide alternative solutions to the client.

Work Hours (aka “Business Days”)

• Tuesday 2:00pm to 8:00pm CST
• Wednesday 2:00pm to 8:00pm CST
• Thursday 2:00pm to 8:00pm CST
• Friday 2:00pm to 8:00pm CST

Saturday, Sunday, Monday - CLOSED

(Closed all major U.S. holidays)

Tickets can be submitted at any time - 24/7 - and will be worked on during normal working hours.

If you have an upcoming launch or event that will require my assistance, please let me know!

If there is an "emergency", please reach out to me on Voxer (@airialrenal)!!

Turnaround Times

Here's the scoop on how fast we typically get stuff done:

• The average turnaround is 3-4 business days.
• The Priority Pass turnaround is within 12-36 hours.

Please note: More complex or multi-step tasks can take longer.  For instance, if you’d like a landing or sales page designed, set aside 3-4 business days for the design phase and 3-4 business days for the build or automation phase.

Remember, our clock only ticks when the ball's in our court. If we're waiting on you or a third party (like a hosting or software company) for something, we hit the pause button.

Do We Guarantee Turnaround Times?

Straight up - nope. Tech stuff has a lot of moving parts and variables that are out of our hands. Things like how quick you answer our questions, pesky software bugs, changes you want to make, waiting on third parties, and how much stuff our team's already handling can all impact our timing.

Got Something Urgent?

We get that sometimes things pop up that need our immediate attention. That's why we offer a "Priority Pass" so your ticket can cut the line and be next in our queue. It doesn't promise a finish time, but it does mean we'll start on your task sooner. And the sooner we start, the sooner it gets done.

Want Your Task Done Even Faster?

Here are some tricks to help us speed things up:

• Be clear with your instructions. Check out some examples of how best to explain your task.
• Break your tasks into smaller bits. This makes it easier for us to handle (Check out how to break your projects into tasks).
• Give us all the logins we need from the get-go, and make sure they work before you pass them on.
• Buy a Priority Pass to get us started on your task faster.

Ticket Statuses

Each ticket will be assigned a status to track progress:

• New/Open: The ticket has been logged in our system.
• In Progress: The ticket is being worked on.
• Information Requested: The ticket requires input or action from the client.
• On Hold: It is decided that action is not needed at this time and/or something else is of higher priority.
• Solution Offered: Request has been completed and seeking confirmation from the client that no further action needs to be taken and the ticket may be closed.
• Closed: The issue has been resolved and the ticket has been closed.

Clients can check the status of their tickets via our online support portal.

Ownership, Trademarks & Provided Assets

You own all graphics and files we create during any month paid in full. You will provide all content/copy to be used in our tasks. You agree that any materials provided to us are proofed and approved to be used in your tasks and are not owned or trademarked by a different entity. You are responsible that any materials provided can be legally used in our tasks. We are not liable for the materials you provide as it pertains to license or trademark issues and you represent to The Veteran Woman, LLC (dba Airial Re’nal) that all materials provided do not infringe on the intellectual property rights of third parties.

You agree to indemnify, defend, and hold harmless The Veteran Woman, LLC (dba Airial Re’nal) and its affiliates, officers, members, managers, agents, successors and assigns (the “Indemnified Parties”) from and against all claims, demands, liabilities, damages, and costs including, without limitation, its reasonable attorneys’ fees, arising out of or relating to (i) your breach of any of the terms of this Agreement, (ii) your use of the services provided pursuant to the Site, and (iii) infringement of third party’s intellectual property rights or other proprietary rights.

In layman’s terms: Anything we create for you, you own - as long as you've paid for the month in full. You give us the content to use in the tasks and promise us that you have the rights to use them and that they're not owned by someone else. If something goes wrong legally with the materials you've provided, it's on you, not us.

Security, Confidentiality, and Privacy Policy

Security: We get it - your digital assets are super important to your business. That's why we store all your sensitive information like passwords in a top-notch Password Manager. It's like a virtual safe that only you have the key to. We're all about making sure your data is handled with care.

Confidentiality: Imagine your business's info is a secret recipe - we promise to keep it safe. Sure, we love sharing customer testimonials, feedback, and even case studies on our website and promotional materials. But, you are always in control of how we refer to you. Your name, company name, website, photo, or logo - you tell us what we can use.

If you ever want us to remove some information or you've changed your mind about something we've shared, just let us know. Your wish is our command. When you sign up for our service, you're okaying us to use your feedback in our marketing stuff and to show off some of the work we've done for you in our portfolio. But rest assured, we promise NOT to share any confidential info, financial details, access info, or any of your proprietary content. If needed, we're happy to sign a Non-Disclosure Agreement (NDA) to make you feel even more secure.

Privacy: We respect your privacy. You have a say in whether or not we can mention you as a client in our chit-chats. If you're cool with it, you can also tell us how we can refer to you when we mention our working relationship. Privacy is a big deal to us, and we're committed to keeping yours intact.

When we work together, protecting your business’s security, confidentiality, and privacy isn’t just a nice-sounding promise - it's how we roll.

Sample Work

By default, you agree to provide The Veteran Woman, LLC (dba Airial Re’nal) with a non-exclusive right and license to publish your work in our portfolio, social media, or other communication efforts. If you would like to revoke this right, please notify us in writing to airial(at)yourtechangel.com

Third-Party Materials

Certain services may include materials from third parties. The Veteran Woman, LLC (dba Airial Re’nal) may provide links to third-party websites as a convenience to you. You agree that The Veteran Woman, LLC (dba Airial Re’nal) is not responsible for examining or evaluating the content or accuracy, and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that The Veteran Woman, LLC (dba Airial Re’nal) is not in any way responsible for any such use by you.

Unlimited and Reasonable Use

The term “unlimited” is subject to a reasonable use clause. The definition of reasonable use is determined by The Veteran Woman, LLC (dba Airial Re’nal) management, at its sole and exclusive discretion. Customers deemed to be abusing The Veteran Woman, LLC (dba Airial Re’nal) service will be contacted by The Veteran Woman, LLC (dba Airial Re’nal) management. The Veteran Woman, LLC (dba Airial Re’nal) management retains the sole and absolute discretion to suspend service to you if we deem necessary.

Termination & Cancellation

Cancellation can occur at any time. You are never required to stay with us – in fact, we’d prefer you have the option to leave if you are unhappy with our service and give us feedback on how we can serve you better.

The Veteran Woman, LLC (dba Airial Re’nal) may terminate or suspend any and all Services and/or your The Veteran Woman, LLC (dba Airial Re’nal) account immediately, without prior notice or liability, for any reason whatsoever, or for no reason, including without limitation if you breach the Terms. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

If you wish to terminate your account, you must Contact us with your termination request with a notice period of no less than 7 business days before the end of your account’s billing period. Upon termination of your account, your right to use the Services will, unless notified otherwise by The Veteran Woman, LLC (dba Airial Re’nal), cease at the end of the current billing period immediately following your termination request. If you choose not to make use of the Services for the duration of the notice period, it shall not absolve you of your obligation to pay fees for the remainder of the notice period or entitle you to a refund of any fees already paid.

You can contact us through the contact page or support area to issue a termination request.

In layman’s terms: You can end our agreement at any time - we want you to be with us because you like our service, not because you're locked in. We can also terminate or suspend our services immediately for any reason, especially if you breach our Terms. But don't worry, all the terms that should survive the termination will do so. If you want to terminate, contact us 7 days before your billing period ends.

Change

The Veteran Woman, LLC (dba Airial Re’nal) reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, The Veteran Woman, LLC (dba Airial Re’nal) will notify you by posting an announcement on the site. What constitutes a material change will be determined at The Veteran Woman, LLC (dba Airial Re’nal)’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.

In layman’s terms: We may also change these terms whenever we want. If it's a big change, we'll let you know. By using our service, you're saying "OK" to these terms.